On Housing you will find different housing options. You only can rent a room or a whole house, depending on the housing unit that is provided. You can book a house, apartment or room as an individual or as a group just as a whole housing unit. We will offer you detailed information about the housing options, pictures and if available videos. You will find the accommodation on a map, too so you know where it is located. If you book a housing unit by yourself and need help to find roommates, we will assist you to fill up your housing unit.

If you are looking for roommates for your housing options, we will give you access to our Facebook group after your registration. There you will find all the available housing units, so other students who are looking for housing options can get in touch with you. Please use the comment function below a listing to show your interest. Afterwards you can connect to the students that are also interested. If you have booked a whole unit upfront and are still looking for roommates we can also list your booked housing unit so others can connect with you. Of course, you can also contact other students on your own, too to fill up the housing unit.

In a “Single room” there is only one bed for one person. In a “Shared room” there is one or more beds and this room will be shared by two people. If there is only one bed in a “Shared room” it is usually a double, queen or a king size bed and it is recommended for being shared by a couple or by good friends for example. Single rooms are normally more expensive per tenant than shared rooms.

Yes, you can reserve just a room. But Reservation does not mean Booking. A housing unit can just be booked as a whole unit, therefore a Booking Request is necessary. If you you want to safe your room after a reservation you need to find other roommates to fill up the housing unit. When the housing unit is filled up you are ready and we can start a Booking Request to the landlord. Additional roommates can be found in our Facebook group or by yourself. Each tenant must be registered and reserved a spot in a housing unit. Alternatively the whole housing unit can be booked by a single person or a group directly.

Every space has different amenities, but you can see it in the description of every housing unit that is listed on our website. All of our properties are fully furnished.

You will get the exact address of the house and the contact information of the landlord after a successful booking process. It’s a matter of safety for both parties.

Yes. We always have a contact person in town. For special reasons and if the unit is still available we make a viewing possible for you. Please notice that this is only possible after you contacted us via E-Mail at roommatehero@gmail.com

A Booking Request to the landlord is possible if:
1. All the rooms are reserved
2. One person or a group sends us a Booking Request for a whole housing unit.
Booking Requests are just for the whole housing unit, you can reserve a room but you can’t book a room.
If you are a group and want to book a whole housing unit you can send us a Booking Request directly under Reservation. Each member needs to be registered and start the Booking Request. You have to send us your group name and number of group members.

You have booked the housing unit successful if we get a positive feedback on your Booking Request and:
1. You send us the signed rental agreement,
2. You transferred the first months rent and the deposit for the housing unit to us.

No, you can’t reserve several rooms. You are also just able to rent one room. After the housing unit is filled, we got a positive feedback to your Booking Request and your signed rental agreement as well as the first months rent and deposit, you booked your spot.

No, you only can send us one Booking Request at a time. We will get a feedback in less than 48 hours and try to book your housing unit as fast as possible. When we get back to you on your Booking Request you need to sign the rental agreement as soon as possible and transfer us the first months rent and deposit to book your spot and to get a Booking confirmation from us.

First you need to search for a space you want to reserve on our website and sign up. Afterwards you are able to fill out the Reservation form. Please notice that you have just saved your bed or room with a Reservation after the whole housing unit is filled with other tenants and we got a positive response on the Booking Request. We have a Facebook group, where you can search for other additional tenants and you can also search for other roommates on your own through other groups or private.
Each tenant of a housing unit needs to be signed up and has reserved a spot on his own. If you reserve a room and all the others rooms are reserved, too we go ahead and start the booking process with a Booking Request to the landlord.
If you want to book a whole housing unit on your own or as a group you can send us a Booking Request directly, too.

Please let us know as soon as possible if you want to cancel your room. We have to inform the landlord and find other students to replace you. If you cancel a successful booking of a housing unit 14 days or less before the move in date we take a $250 cancellation fee from every member of your group. We will send you back your first month rent plus deposit minus the cancellation fee.

Since the reservation is not a Booking Request, the answer is no. The landlord will get a Booking Request from us but the landlord will not get a reservation notification from us. After the whole housing unit is reserved, we will send the landlord a Booking Request and get back to you.

Yes, but this scenario is not very probable. We are working with the landlords for a couple of semesters and we didn’t had this situation before. But anything can happen and the landlord has the right to cancel a Booking Request.
If that happens, we will send you your whole money back and will help you to find another housing option.

After you get to San Diego and have moved in, you will have the option to cancel the Booking within two days if there are proven issues with the accommodation. Otherwise the first month rent and deposit will be transferred to the landlord.
If you cancel the Booking, we will assist you to find another spot. There will be a cancellation fee of the deposit that you paid. In this case we will send you back your first month rent. But don’t worry: This case has never happened before.

It will be one semester. For spring semester 2016 for example, it will be from your move in day in January, until the end of May. We are not offering any short term rentals, because our focus is on international students who study abroad for at least one semester.