Privacy policy
How Roommatehero LLC collects, uses and protects your information. Last updated: November 10, 2026.
What we collect
- Application details: name, email, phone, school, student status, move-in and move-out dates, budget, house preference, and your guarantor's name and contact details.
- Documents you upload: passport or photo ID, I-20 or proof of enrollment, and financial proof.
- Payments: what you report on our Pay page.
- Messages you send us on this site, and tenant board posts.
Why we use it
- To review your rental application, verify your identity, enrollment and ability to pay, and prepare your lease.
- To contact you and your guarantor about your application and lease.
- To record payments and send receipts.
- To run the tenant boards and answer your questions.
We don't sell your personal information or share it for advertising.
Who can see it
Only Roommatehero staff signed in to our admin page can see applications and documents. We use these service providers to run the site:
- Supabase: stores applications, payments, messages and uploaded documents. Documents are kept in private storage and are never public.
- Netlify: hosts this website.
- FormSubmit: emails us a copy of each new application (without your documents).
How long we keep it
- If your application is declined or withdrawn, we delete your documents within 90 days.
- If you sign a lease, we keep your application and documents for the length of your tenancy plus the period required by law.
- Payment records are kept as required for accounting and tax purposes.
Your rights
California residents can ask what personal information we hold about them, ask us to correct it, and ask us to delete it, subject to legal record-keeping requirements. Email roommatehero@gmail.com or WhatsApp +1 (858) 336-6913 and we'll respond within 45 days.
Security
Data is sent over encrypted connections (HTTPS). Uploaded documents can only be opened by signed-in Roommatehero staff through links that expire after a few minutes.
Contact
Roommatehero LLC, San Diego, California · roommatehero@gmail.com · +1 (858) 336-6913